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Shipping
All orders are processed on a first come first served basis. We make every attempt to expedite orders from our warehouse. If there will be an unforeseen delay for any reason, you will be contacted promptly.
Standard Shipping and Processing Rates
| Order Total | Total Charges | | Up to $15.00 | $4.95 | | $15.01 - $25.00 | $6.00 | | $25.01 - $45.00 | $8.00 | | $45.01 - $65.00 | $11.00 | | $65.01 - $90.00 | $14.00 | | $90.01 - $125.00 | $17.00 | | $125.01 - $200.00 | $21.00 | | $200.01 & over | 10% |
Orders being shipped to AK or HI will be charged an additional $10 for standard shipping and processing. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states. If you have questions please call or email ahead.
If expedited shipping is requested please call 1-877-950-1234 for more information and pricing.
We now ship to Canada, please call 1-877-950-1234 for shipping rates.
In Store Pickup
Website orders cannot be picked up at a retail location.
Website Coupons
Website coupons do not apply to store purchases.
Changes and Cancellations
West Kept Secret reserves the right to cancel any order placed for any reason. We seldom do this but sometimes it is necessary due to unforeseen or potentially fraudulent circumstances. If we cancel your order you will be notified by email promptly.
If you'd like to cancel or change your order, please call 1-877-950-1234 as soon as possible. We'll do everything we possibly can to complete your request. However, please keep in mind that our order completion and shipping processes are designed to get orders on their way quickly and efficiently so we may not be able to accommodate your request.
Return Policy
Merchandise can be returned within 30 days of purchase for a full refund minus shipping. Please call 1-877-950-1234 to arrange a return. All Sale or Discontinued items are final sale only.
Back orders
Although we make every effort possible to have all items in stock at all times, sometimes there will be a backorder. We will contact you if something you have ordered is delayed and you can decide to wait for delivery or cancel the item.
Privacy
When you are shopping with westkeptsecret.com we're committed to your personal security and privacy. Any information we collect at westkeptsecret.com is used for the sole purpose of making your future visits more worthwhile. We will never share or otherwise distribute any personal information about our customers.
If you have given us your email address online, we will send you emails that will be of interest to you. Let us know if you would ever like to be removed from our email list.
To modify or change your personal information, please click on the "My Account" link located on the top right of each page. All changes to your account can be made there.
Security
Ordering from westkeptsecret.com is as secure as ordering via a catalog or using your credit card at a local store. The media has been instrumental in accelerating the myth that online shopping subverts your personal information any more than shopping anywhere else. If you shop from trusted merchants with an established brand, your online experience should be worry free.
At westkeptsecret.com we use SSL (Secure Socket Layering) 128 bit encryption to protect your personal information as it travels over the internet. We hold a Turbo SSL certificate through Go Daddy (Starfield Technologies), our online security provider. This site certificate ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank, and us immediately to make sure your rights are protected.
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